Frequently Asked Questions

Yes, you can place an order for someone else, like a family member, a guest, or an employee.

When submitting the order request, use the delivery notes section to tell us who the order is for and who will be receiving the delivery. We will work with you to make the handoff smooth.

What to include in delivery notes

1. Recipient full name
2. Recipient phone number
3. Delivery address
4. Who will be on site to receive the delivery

To keep orders secure, we may follow up by email for a bit more information to complete verification.

At the moment, we focus on furniture rental only.
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We do not currently offer home staging services or direct furniture sales as standard services. Our setup is built around flexible rental terms, delivery, setup, and collection.
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If you have a unique request, feel free to reach out and we will let you know if we can help.

We currently accept credit card payments, including Visa and Mastercard.

You do not pay in the initial order step. Once your order is reviewed and approved, we email you a link to book delivery and pay your first month to secure the order.

After delivery, billing recurs monthly from the delivery date, with your next charge taking place one month after delivery and continuing monthly for the remainder of your rental term.

If you are a business or need a custom billing setup, contact us and we will let you know what is possible.

No, we do not require a credit check or a deposit.

To rent with Rent Bedr, you simply:

• Submit your order request online
• Upload valid government issued photo ID and any required details
• Wait for us to review and approve the order
• Pay your first month once you receive the delivery booking email

We aim to keep the process fast, fair, and straightforward.

Standard delivery, setup, pickup, and collection are included in your rental pricing.

Expedited delivery may be available depending on schedule, location, building access, and inventory availability.

Expedited delivery fees are typically:

3 to 4 days notice: $150 to $250
Less than 48 hours notice: $250 to $350

Any expedited delivery fee will be confirmed before your delivery is finalized.

We currently serve Toronto and the GTA, including:

• Toronto
• Mississauga
• Etobicoke
• Halton Region
• Durham Region

If you are outside these areas, service may still be possible with an additional fee. Email your postal code to hello@rentbedr.com and we will confirm.

You are eligible to rent if you are 18 years or older and have a GTA address for delivery and collection.

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Rent Bedr is a good fit for expats, students, temporary or contract workers, and anyone who wants a flexible short or mid term furniture setup.

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What you need

1. Be 18+
2. Have a GTA delivery address

‍Initial delivery and collection are based on the same verified address. If you need to move during your rental, contact us and we will review what is possible.

Renting with Rent Bedr is a simple browse, request, review, and delivery process.

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What happens

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You browse the furniture, choose the items or bundles you need, select your rental duration, and submit your order request. In that first step, you share your contact details, address, ID, notes, and two preferred delivery date and time options. You also see an order summary with estimated pricing while building the order.

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Before submitting your order, we strongly recommend checking the product page dimensions for any items you are considering so you can measure your space ahead of time.

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After that, we manually review the request to make sure everything looks right, the address is within our service area, and the proposed timing works. Once approved, you receive an email to book your delivery through our calendar and pay your first month to secure the order.

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Your recurring billing then starts one month after the delivery date.

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Step by step

1. Pick a rental term: 3 to 6 months for short term, 7 to 11 months for medium term, or 1 year+ for long term. Longer terms cost less per month.
2. Choose your furniture: Select individual items or bundles across bedroom, living room, dining room, and office furniture.
3. Submit your order details: Share your contact info, address, ID, delivery notes, and two preferred delivery date and time options.
4. Review and approval: We review the order on our end to confirm the details, serviceability, and timing.
5. Book delivery and pay: If everything looks good, we email you to book your delivery through our calendar and pay your first month to secure the order.
6. Delivery and setup: We deliver, assemble, and set everything up.
7. Collection booking: About one month before your collection date, we email you to confirm it and book a pickup time slot.

If you want the full flow in one place, see How It Works and Delivery & Collection.

Yes. Monthly billing ends once your furniture has been fully collected and your rental is closed.

If any items are still outstanding, billing may continue until the full order is returned.

Yes, your rental may continue on a recurring monthly basis after the initial term unless otherwise confirmed in writing.

If you plan to return the furniture at the end of your term, let us know in advance so we can schedule collection.

Any extension or continuation remains subject to availability and the terms of your Rental Agreement.

Yes, your monthly payment stays the same for the full agreed rental term.

Your rate is locked in based on the rental duration selected and confirmed for your order.

If you extend, add items, or make changes to your order, updated pricing may apply going forward.

Your rental term begins on the day your furniture is delivered, not when you submit the order request.

You only pay your first month after we review and approve the order, when we email you to book delivery and secure the order. Your next charge then happens one month after the delivery date on a recurring monthly schedule.

The minimum rental term is 3 months.

If you need the furniture for less than 3 months, that may still be possible, but you would still be paying the full 3 month minimum.

In other words, yes, you may be able to keep the furniture for less time, but the pricing still follows the 3 month minimum term.

This helps us keep delivery, setup, and collection efficient while still offering flexibility.

That is no problem. If you want to keep the furniture longer, just contact us before your collection date.

We will confirm whether an extension is possible and update your billing accordingly.

If your collection is delayed or you miss your scheduled date, your rental may continue billing until the items are collected.

Additional pickup, missed appointment, or rescheduling fees may also apply if a new appointment needs to be arranged.

To avoid extra charges, let us know as early as possible if your plans change.

If you need to move during your rental, contact us as early as possible.

We may be able to transfer your furniture to a new address, depending on the location, timing, and availability. Additional delivery or moving fees may apply.

All address changes must be approved by Rent Bedr in advance.

If you want to end your rental early, contact us and we will review the request based on your agreement.

Early returns are not always guaranteed and may involve fees depending on the rental term and notice provided.

Any approved early cancellation must follow the terms outlined in your Rental Agreement.

You can rent furniture for as little as 3 months, or for much longer if needed.

We currently offer these rental term options:

• 3 to 6 months for short term
• 7 to 11 months for medium term
• 1 year+ for long term

Longer rental terms come with a lower monthly rate.

If you need the furniture for less than 3 months, that can still be possible, but the 3 month minimum charge still applies.

No, rental agreements are non transferable.

Your rental remains linked to the original customer and verified delivery address for the full term unless Rent Bedr approves a change in writing.

If your situation changes, contact us and we will review what options may be available.

At the moment, furniture swaps are not part of the standard service.

If there is a specific issue with an item or your needs have changed, contact us and we will review the request case by case.

Yes. After a minimum of five (5) months of rental, you may request a buyout by contacting us.

Buyout pricing is determined at the time of request, will be confirmed in writing, and will not exceed 60% of current retail value, as outlined in the Rental Agreement.

Of course. Just let us know, and we’ll extend your rental seamlessly, no interruption, no hassle.

Yes, absolutely. You can add furniture at any time during your rental. Just reach out to us, and we’ll take care of the logistics and pricing.

The minimum item requirement helps us keep delivery, setup, and collection efficient while making the service financially practical.

It also helps ensure your space is furnished in a way that feels complete, cohesive, and worth the experience.

We currently offer supportive, medium firm mattresses selected for comfort, durability, and everyday use.

Mattress styles and materials may vary depending on availability, but cleanliness and quality are always a priority.

All mattresses are handled with extra care and follow stricter reuse standards.

Our furniture is in good, rental ready condition.

Because we work with both new and gently used pieces, minor signs of use can happen, but everything is cleaned, inspected, and selected to meet our quality standards before delivery.

If something gets damaged during your rental, let us know as soon as possible.

Normal wear is expected and handled fairly. For accidental damage, stains, or more serious issues, we review each case individually based on the item, the cause, and the extent of the damage.

If needed, repair, cleaning, or replacement charges may apply, but we aim to be reasonable and transparent.

If something arrives damaged or not as expected, contact us as soon as possible and include photos if you can.

We will review the issue quickly and work with you on the right next step, whether that is a repair, replacement, or another solution.

We offer a mix of clean, modern, and practical furniture styles selected to work well in real homes.

Our inventory may include pieces sourced from brands such as Article, CB2, EQ3, IKEA, Structube, and other trusted suppliers, depending on availability.

We focus less on brand names and more on comfort, function, and a cohesive look.

Yes. All furniture is professionally cleaned and inspected between every rental.

We take cleanliness seriously and follow a detailed process to make sure each item arrives fresh, safe, and ready to use.

If you want more detail, visit our Cleanliness & Sanitisation page.

Not always. Our furniture is a mix of new and gently used pieces.

Every item is professionally cleaned, inspected, and quality checked before it goes out again. The goal is not to be brand new every time, it is to be clean, reliable, and in great condition.

It depends on the item.

Some pieces are nearly new, while others may have been rented a few times. Every item is professionally cleaned, inspected, and maintained between rentals to make sure it meets our quality standards.

We do not rent out anything that we would not feel good about placing in a home ourselves.

Not always. Product photos are there to show the overall look and setup, but some decorative items, styling accessories, or props may not be included unless listed in the product details.

We clearly outline what is included in each bundle on the product page, so we always recommend checking the product description carefully before placing your order.

Yes. We deliver, assemble, and place the furniture in your home as part of the service.

We aim to make the setup feel easy and complete, not like a box drop off.

In the initial order step, you submit two preferred delivery date and time options.

We then review the request on our end. If everything looks good, we email you to book your delivery through our calendar and pay your first month to secure the order.

We do our best to accommodate your preferred dates and times, but final delivery availability depends on route planning, location, building access, and schedule availability.

If neither of your preferred options works, we will contact you with the closest available alternatives.

If your preferred delivery date is urgent, expedited delivery may be available for an additional fee depending on timing and availability.

It is your responsibility to make sure the furniture will fit into your home, including hallways, doorways, elevators, stairwells, and the room itself.

All furniture dimensions can be found on the product and bundle pages. On product pages, check the dimensions listed for the item before ordering. On bundle pages, dimensions can be found in the Products included in this Bundle section by hovering over the info icon beside each included item.

We strongly recommend measuring your space before placing an order. That includes the room, doorways, hallways, elevators, stairwells, and any tight turns the furniture needs to pass through.

If an item cannot be delivered because it does not fit, failed delivery, return, or rescheduling fees may apply. Failed delivery fees may start at $150 or more, depending on the situation.

If you are unsure, contact us before ordering and we can help you think through sizing.

If your building requires proof of insurance or a certificate of insurance before delivery, let us know as early as possible.

We can usually provide the required documents, but some buildings need advance notice and specific wording.

Please share your building’s requirements ahead of time so we can confirm whether everything can be arranged before your delivery date.

If you need to change your delivery or collection date, contact us as soon as possible.

We will do our best to accommodate the change, but availability is not guaranteed. Rescheduling fees may apply when changes are requested close to the scheduled appointment.

Current rescheduling fees:

Less than 72 hours notice: $99
Less than 24 hours notice: $199

The earlier you let us know, the easier it is for us to adjust the schedule and avoid extra fees.

If delivery or pickup cannot be completed because access was not properly arranged, we may need to reschedule and additional fees may apply.

This includes issues like:

No elevator booking when one is required
No one present to receive the order
Parking or loading access not provided
Entry restrictions that were not communicated in advance

Failed delivery fees may start at $150 or more. If the appointment also needs to be rescheduled, rescheduling fees may apply.

Current rescheduling fees:

Less than 72 hours notice: $99
Less than 24 hours notice: $199

We send a pre arrival checklist to help avoid these problems, so it is important to review it carefully before delivery day.

If there is a delay on our side, we will let you know as soon as possible and keep you updated.

We always aim to deliver and collect on time, but timing can occasionally be affected by traffic, weather, access issues, or scheduling changes.

If there is a meaningful delay, we will work with you to reschedule or resolve it fairly.

Before delivery day, make sure the space is ready and accessible.

That includes:

• Clear access to the room or unit
• Elevators booked if required by your building
• Parking or loading instructions shared in advance
• Someone 18+ present to receive the order

Once your order is reviewed, approved, and your delivery is booked, we send a pre arrival checklist so you know exactly what to prepare.

Same day delivery is not guaranteed, but expedited delivery may be available depending on schedule, location, building access, and inventory availability.

If you need furniture quickly, contact us before placing your order and we will confirm the earliest available delivery option.

Expedited delivery fees are typically:

3 to 4 days notice: $150 to $250
Less than 48 hours notice: $250 to $350

We always recommend booking as early as possible to get the timing you want and avoid rush fees.

In some cases, yes. Weekend delivery or collection may be available depending on scheduling and location.

If you need a weekend appointment, contact us before booking and we will let you know what is possible.

Yes. Someone 18 or older must be present at the scheduled time to receive the delivery and sign off if needed.

The same applies to collection. If no one is available, we may need to reschedule.

A missed delivery may result in a fee of $150 or more, depending on the situation, location, and whether another appointment needs to be arranged.

To avoid extra fees, make sure someone is available during the confirmed time slot and let us know as early as possible if your plans change.